Privacy Policy

Last updated: October 2026

This privacy policy explains how Excellent Service Company Limited (the “Company”) handles personal data submitted through the website enquiry form, in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This page is not legal letterhead and is not legal advice.

We collect your name, telephone number and enquiry details (required), and email and company name if you choose to provide them. A verification code is used to limit automated submissions. Please do not send unrelated sensitive data.

Purpose: the data are used only to reply to your cleaning enquiry, to check the site and schedule, and to follow up a quotation if you asked for one. Enquiry data are not sold to unrelated parties for direct marketing.

Retention: enquiry records are kept so we can follow up, and are deleted or anonymised within a reasonable period when they are no longer needed. The period may be longer if the enquiry becomes a service contract.

Access and correction: you may request access to and correction of your personal data. Write to Room T, 11/F, Kwun Tong Industrial Centre Phase 3, No. 448-458 Kwun Tong Road, Kwun Tong, Kowloon; email info2@es188.com.hk; or call 3622 5081 / WhatsApp 9880 5545.

Transfer: email replies travel over the internet. Hosting and mailbox providers process data only as needed to run the website and email.

Cookies and analytics: this website uses strictly necessary cookies — a session cookie (es188sess) and a form security cookie (es_csrf) that protect the enquiry form; they generally expire when you close the browser. The website also uses Google Analytics 4 (Measurement ID: G-QSKV8Q9CV2) and Google Ads (ID: AW-363218767) to collect page views, measure advertising traffic and conversions, and the following events: tel_click (telephone link clicks), whatsapp_click (WhatsApp link clicks), and generate_lead (successful enquiry form submissions). Analytics and advertising measurement data are processed by Google under its terms and are used to understand site usage, improve services, and evaluate ad performance. Enquiry-form contact details (name, telephone, etc.) are not sold to unrelated parties for direct marketing. You can block cookies in your browser settings, but the enquiry form may then not submit.

Updates will be published on this page. Please read the current version before sending an enquiry.